Salon Policies

01Right to Refuse Service

Management and staff of Nailswag reserve the absolute right to refuse service to any individual for any lawful reason, including but not limited to inappropriate behavior, intoxication, health and safety concerns, or failure to comply with salon policies.

02Accepted Payment Methods & No Personal Checks

We accept all major credit cards, debit cards, and approved digital payment methods. Personal checks are not accepted under any circumstances.

03No Refunds on Services

All beauty, nail, and spa services rendered are strictly non-refundable. If you experience any issue with your service, please refer to our satisfaction and repair policies below.

04Gift Cards and Gift Vouchers

• All sales of gift cards and gift vouchers are final and non-refundable.
• Gift cards and vouchers are not redeemable if lost or stolen, and cannot be exchanged for cash or credit.
• Gift cards must be presented at the time of service redemption.

05Pricing and Service Changes

All prices, menu offerings, and service descriptions are subject to change without prior notice. Final pricing for customized services, intricate nail art, or unique enhancements is confirmed in-salon prior to the commencement of the service. Please confirm pricing with your nail technician before the service begins.

06Health Conditions and Disclosures

Clients are strictly required to inform their nail technician and salon staff of any pre-existing health conditions, medical concerns, or sensitivities prior to the start of any service. Such conditions include, but are not limited to, diabetes, sensitive skin, fungal infections, open wounds, skin infections, or known allergies (e.g., acrylics, gels, latex, or specific oils). Failure to notify staff of any such condition will result in services being performed entirely at the customer’s own risk. Nailswag and its technicians shall bear no liability for adverse reactions resulting from undisclosed health conditions.

07Service Guarantees and Nail Repairs

We take pride in the quality of our craftsmanship. If your nails chip, break, or peel within twenty-four (24) hours of your initial service, please notify the salon immediately, and we will gladly repair the affected nails free of charge.

Any requests for repairs made after 24 hours from the completion of the service will be subject to standard repair fees.

08Limitation of Liability

Nailswag, its owners, management, and employees are not liable for any personal injuries, accidents, or adverse physical reactions that may occur on the premises or as a result of services rendered, except where caused by proven gross negligence or willful misconduct on the part of the salon.

09Child Supervision Policy

Children are always welcome at Nailswag; however, for the safety of your children and to ensure a peaceful, relaxing environment for all clients, small children must be supervised by a responsible adult at all times during your visit.

10Personal Belongings

Please keep your personal belongings with you at all times. Do not leave valuables or belongings unattended. Nailswag is not responsible for any lost, damaged, or stolen personal items left on the premises.

11Client Satisfaction

Your satisfaction is of the utmost importance to us. If at any point during your service you are not completely satisfied, please notify the staff immediately so we may address and resolve your concerns on the spot.